DoctorGameDoctorGame Privacy Policy
This Privacy Policy explains how DoctorGame ("we", "us" or "our") collects, uses, stores and shares personal information when you use our games and related services (the "Services"). It should be read together with our Terms of Service.
The Services may differ by game, platform and region. Some features described below are available only where a particular game offers them or where applicable law requires them.
1. Personal information we collect
Depending on the Services you use, we may collect information you provide, information generated while you use the Services, and information supplied by platforms or service providers that support the Services. This may include:
- Account and contact information: account or player identifiers, nickname, avatar, email address, and information from a third-party account you choose to link or use to sign in.
- Game and service activity: game progress, events, interactions, gameplay records, settings, and support requests or feedback.
- Device and technical information: device model and system version, IP address, network information, app identifiers and device identifiers, crash and performance logs, security signals, and cookie or similar technology data on websites that use them.
- Purchase information: purchase and transaction records needed to process purchases, deliver virtual items, provide support, and help protect account and transaction security. Payment details are generally handled by the relevant app store or payment provider.
- Communications and optional feature data: content you send through a game feature or to support. If a game offers features that use your camera, photos, microphone, calendar, clipboard or location, the relevant data or device permission may be used only as described in that feature and its in-game notices.
- Age and guardian information: where required by law or a product feature, information needed to verify age, apply protections for minors, or provide parental controls.
- Advertising, analytics and security information: advertising identifiers, ad impressions or clicks, usage statistics, and signals used to detect fraud, cheating or misuse, where these services are included.
2. How and why we use personal information
We use personal information for purposes that include providing and operating the Services; creating or maintaining accounts; saving game progress; processing purchases and delivering virtual items; responding to questions; maintaining compatibility and performance; protecting accounts, players and the Services; preventing fraud, cheating and abuse; understanding and improving our games; and, where offered, measuring or showing advertising.
Where applicable law requires us to identify a legal basis, we rely on the basis appropriate to the activity, which may include performing a contract with you, complying with a legal obligation, our legitimate interests in operating and protecting the Services, or your consent. Where processing is based on consent, you may withdraw it through the relevant settings or by contacting us; withdrawal does not affect processing already carried out lawfully.
3. How long we keep information
We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing the Services, meeting legal or accounting requirements, resolving disputes, and protecting the Services. The retention period depends on the type of information, the feature involved and applicable law. When information is no longer needed, we delete it or take steps to de-identify it, subject to lawful retention requirements.
4. How we share information
We may share personal information, as necessary for the purposes above, with:
- service providers that support hosting, analytics, customer support, security, communications, payment processing or other operation of the Services, under appropriate obligations;
- app stores, platform providers and payment providers to authenticate purchases, process transactions and deliver the Services;
- advertising or analytics partners, where a game includes those services and subject to applicable consent and opt-out requirements;
- other players, when you choose to use a feature that displays your profile, activity or content to them;
- our professional advisers, public authorities or law enforcement where required or permitted by law or necessary to protect rights, safety or the Services; and
- a successor or relevant parties in connection with a merger, restructuring or transfer of all or part of our business, subject to applicable law.
We do not share personal information with a recipient for its own purposes except as described here, in an applicable in-game notice, or as otherwise permitted by law.
5. International transfers
Our service providers or platforms may process information in countries other than the country where you live. Where cross-border transfer rules apply, we take steps required by applicable law to protect the information during transfer and processing.
6. Security
We use technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your account credentials confidential and contact us if you believe your account has been compromised.
7. Advertising and analytics
Some Services may include advertising or analytics. Where personalised advertising is available, the game may use or share advertising identifiers and related device or interaction information to select ads and measure their performance. You can manage available advertising choices in the relevant game settings or through your device settings. Where the law requires consent, we will request it before the relevant processing. Turning off personalised advertising may not remove ads; it may make them less relevant.
Websites that use cookies or similar technologies may use them to operate the site, remember preferences, understand site traffic or support advertising. You can manage cookies through the controls provided on the website or in your browser settings.
8. Your choices and rights
Depending on where you live, you may have rights to request access to, correction or deletion of your personal information, to object to or restrict certain processing, or to receive a portable copy. You may also have the right to complain to a data protection authority. You can manage certain permissions through your device settings and certain account or advertising choices in the game.
To make a request or ask a privacy question, contact us at [email protected]. We may need to verify your identity and will respond as required by applicable law. Some requests may be limited where we have a legal reason to retain or use the information.
9. Children and minors
We take the privacy and safety of children and minors seriously. Where required by law or by a particular game, we may apply age checks, parental controls or other protections, and may limit certain features or processing. Guardians who have questions or believe a child has provided personal information can contact us at [email protected].
Some games or regions may be subject to additional age-verification or anti-addiction requirements. If a game uses a third-party identity or age-verification system, that system may collect information under its own terms and privacy notice, which should be reviewed when the feature is used.
10. Changes and contact
We may update this Policy from time to time. We will post the revised version here and update the date above. Where required by law, we will provide additional notice or request consent. Please review this Policy periodically.
For questions, complaints or requests about this Policy or our handling of personal information, contact DoctorGame at [email protected].
Service operator: DoctorGame